Refund policy
Return & Refund Policy
30-Day Satisfaction Guarantee
We want you to feel confident when ordering from LeafyStick.
You may request a return within 30 days of receiving your order.
To start a return, contact us at:
Please do not send any products back before contacting us. Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions and return address.
Return addresses may vary depending on the customer's country or region.
Items returned without prior authorization may not be accepted.
Return Eligibility
To qualify for a standard return, the product must:
- Be in the same condition in which it was received
- Be unused
- Include its original packaging
- Include all items and accessories originally supplied
- Be accompanied by proof of purchase
Because LeafyStick is a personal-use product that may come into contact with the mouth, opened, used, or unsealed inhalers cannot normally be returned for hygiene reasons, except where the product is defective, damaged, incorrect, or applicable consumer law requires otherwise.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
Contact us as soon as possible at info@leafystick.store if:
- Your order arrives damaged
- The product is defective
- You receive the wrong item
- Part of your order is missing
Please include your order number and, when possible, clear photographs or video showing the issue.
After reviewing your request, we may offer a replacement, refund, or another appropriate solution depending on the circumstances and applicable consumer law.
When we approve a replacement for a damaged or defective product, you may not be required to return the original product unless we specifically ask you to do so.
Return Shipping Costs
For voluntary returns under our 30-Day Satisfaction Guarantee, customers are generally responsible for return shipping costs unless:
- The product arrived damaged or defective
- We sent an incorrect product
- We agree to cover the return cost
- Applicable consumer law requires otherwise
Please use a trackable shipping method whenever possible.
We are not responsible for returned parcels that are lost before reaching the designated return address.
European Union 14-Day Right of Withdrawal
Customers located in the European Union may have a statutory right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.
To exercise this right, contact:
The customer generally bears the direct cost of returning the goods when informed of this requirement in advance. Where required by law, we will also reimburse the cost of the least expensive standard delivery method originally offered. Additional costs resulting from choosing a premium or express shipping method do not have to be reimbursed.
Certain exceptions apply. In particular, sealed goods that are not suitable for return for health protection or hygiene reasons may lose the statutory withdrawal right once they have been unsealed after delivery.
These statutory rights are separate from any additional commercial guarantee offered by LeafyStick.
Non-Returnable Items
Unless required otherwise by applicable law, we cannot accept returns for:
- LeafyStick inhalers that have been opened, used, or unsealed
- Products showing signs of use or damage caused after delivery
- Gift cards
- Final-sale items clearly identified as non-returnable before purchase
- Personalized or custom-made products, where applicable
This restriction does not affect your rights regarding products that arrive defective, damaged, incorrect, or otherwise non-conforming.
Exchanges
Need a replacement or exchange?
Contact us first at:
If your exchange is approved, we will provide instructions based on your location and the circumstances of your order.
Refunds
Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow up to 10 business days after approval for the refund to appear. Your bank or payment provider may require additional processing time.
If more than 15 business days have passed since we confirmed your refund and you still have not received it, contact us at:
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible at:
We cannot guarantee that an order can be cancelled once it has entered processing or has been shipped.
Contact
For any return, refund, replacement, or exchange questions:
LeafyStick Customer Care
Email: info@leafystick.store